Please quote your name, address and order number on any correspondence relating to returns.
When you make a purchase online you have a statutory right to cancel your order for any reason within 14 days; this is the colling off period. You then have 14 days from the date you cancelled the order to return the product to us. it is your responsibility to take reasonable care of the goods prior to returning them.
If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.
a) You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.
b) Hygiene seals on any personal care products such as shavers, hair styling products etc. must be intact.
c) Tamper seals on technology products such as tablets, laptops & phones must be intact.
d) Customised or personalised goods cannot be refunded or exchanged.
e) You the customer are responsible for the due care of the products being returned.
If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.
All items returned must be in their original condition, for example, electrical items which contain a security seal can only be returned if the security seal has not been tampered with.
Should you return these goods you are liable for the cost of returning them unless it is as a result of an error on our behalf (for example. faulty product or incorrectly shipped).
Until we have received the returned product in its original condition you will be charged for any replacement products (including delivery).
Should we agree to provide you with a refund we will instruct our bank to credit your account within 30 days of receipt of the returned product. Your statutory rights are not affected.
If you are returning items by post please send them to the following address: