Shipping policy
Ganly’s offer both home delivery and Click-and-Collect options.
Home Delivery
| Small Items | €9.95 |
| Medium / Large Items | €24.95 |
| Bulky / Oversized Items | €49.95 |
Delivery & Tracking
Orders are generally delivered within 3 - 5 business days of dispatch. We have partnered with DPD to provide fast and secure delivery for our customers.
you can track your order using the provided tracking number emailed to you HERE
Dpd delivery ensures products are delivered anywhere in Ireland and Northern Ireland for €9.95 up to 31kg
Excluding Bulky / Oversized items, we do not charge for multiple items shipping to the same address.
Please allow 3-7 working days for delivery, although delivery times may vary due to High demand. Large items, pallets and bulky / oversized items can take up to 10 days.
Items that are special order from the manufacturer may take longer to deliver. You will be notified if there is an extended delivery time on any item you purchase.
We will notify you by email once your order has been dispatched and provide you with a tracking number to allow you track and trace your order.
Our delivery drivers will ring you an hour before delivery. No deliveries will be made without signature.
Click-and-Collect
Any item ordered online can be collected from any Ganly store. Simply chose the “Collect InStore” option at checkout and select the store, date and time of your choice and we will endeavour to have the item ready for you.
Click-and-collect items do not incur a delivery charge.
You will receive an email notifying you that your item is ready for collection.
Please bring a printed copy of your order to the store when collecting your product.
Order Processing & Shipping
We process orders 6 days a week, all year round excluding Bank holidays & Public Holidays. This ensures that the orders are ready to be picked up by our courier partners for quick delivery.
However; our delivery partners pick up orders at 3 pm between Mon - Fri only. This means that any orders placed on Friday after 3 PM will be picked up on the upcoming Monday.
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package. In the event of damage, please keep all packaging materials from the shipment
Order Claims & Damages
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organize a refund (excluding return delivery cost). If a Product is damaged or faulty please contact us and we will organize a replacement or refund
